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If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to shopping on or using the benefits of the 511tactical.com website, please contact customer service at 1-866-451-1726 or customerservice@511tactical.com between 6:30 am and 5:00 pm Pacific Time, Monday through Friday.

Returns & Exchanges

Shop with confidence as 5.11 Tactical and Kibo offer hassle-free 30-day returns.

How to Request a Return:

  • Call us at 0044 1793 461650 to receive a RMA (Returns Merchandise Authorization) number.
  • Write this number on the outside of the package you are shipping back to the supplier of your order.

We recommend using a trackable method to ship your return. If sending regular mail, we recommend insuring the package.


Our payment and order processor is Kibo Software, Inc. (“Kibo”). When you go into checkout to place your order, you will be redirected to Kibo. Kibo is a company formerly known as “Shopatron.”

5.11 Tactical® is committed to providing you with the very best service and sustaining local businesses. When your order is confirmed, we will assign the approved 5.11 Tactical® retailer that is best placed to service your order and we will notify you when your order has been shipped.

For Kibo's complete return policy, please click here.